Receptionist / Customer Care Clerk, STATION MALL

Status: Part-time Permanent

Posting Closes: November 13, 2020 (11:59pm)

Please apply in person by dropping off your resume at the Station Mall Kiosk.  Only those selected for an interview will be contacted. Thank you.

We are looking for an enthusiastic individual to join our team and play a valuable role in a fast-paced environment. Reporting to the Property Administrator, the successful candidate will be accountable for exceptional customer service standards and assist the management team with administrative and marketing tasks.

Responsibilities:

  • Answering telephone, taking and relaying messages, greeting clients and dealing with public inquiries
  • Redirecting inquiries and requests as they pertain to Station Mall and Station 49
  • Redirecting emergency calls to the Security team or the appropriate party
  • Using radio to communicate with Maintenance, Janitorial and Security Departments
  • Providing mall and tourist Information
  • Selling mall gift cards
  • Prepare and maintain daily log of activities/inquiries
  • Balancing daily cash receipts
  • Using the public address system to make announcements
  • Operating cash register, photocopier and fax machine
  • Answering queries and filling out reports on Lost and Found articles
  • Opening mail and distributing to appropriate department
  • Assisting the marketing team as required with various promotions and events
  • Assisting with various office tasks as requested by the Property Administrator
  • Any other duties as requed

Position Requirements:

  • Excellent professional interpersonal skills, ability to problem solve and communicate clearly (both written and orally)
  • Strong reception and customer service experience; ability to multi-task and deal with a variety of customer questions/complaints
  • Proficient with Microsoft Outlook, Word, and general office procedures
  • Experience with handling cash and a POS system
  • Exceptional organizational and administrative skills
  • General knowledge of Station Mall layout, the city, and tourist attractions
  • Ability to work flexible hours that coincide with mall operating hours

Experience:

  • Minimum of 1-3 years of experience in customer service, office administration, or retail
  • Experience working with cash

To keep our kiosk safe, we’ve installed clear barrier around the desk, stanchions to direct traffic, and provide masks, gloves, and hand sanitizer to staff.

The Company is committed to an inclusive and barrier free recruitment and selection process and encourages applications for all qualified candidates. Accommodation will be provided in accordance with the Ontario Human Rights Code/AODA. Requests for accommodation may be made in advance directly to info@thestationmall.com

www.thestationmall.com

www.centrecorp.net